![]() Check that your phone's Location permission is set to Always for the Fitbit app.Make sure Google Maps is installed on your phone and up-to-date.IPhone users should also try the following troubleshooting steps: To see a trip you've started on your phone, open the Google Maps app on your watch, and tap View. If auto-start is turned off, navigation doesn't automatically open on your Fitbit device.For more information, see How do I install and manage apps on my Fitbit device? Check if the Google Maps app on your Fitbit device has a pending update.For more information, see How do I use the Fitbit app? Check if the Fitbit app on your phone has a pending update.For more information, see How do I update my Fitbit device? Check if your Fitbit device has a pending update.For more information, see Why won't my Fitbit device sync? Your phone must be connected to your Fitbit device.If Google Maps navigation isn’t appearing on your Fitbit device, try the following troubleshooting steps: When you reach your destination using cycling or walking navigation, your watch shows a summary of your activity.Tap Exit to cancel navigation on your watch and your phone.Tap View to resume navigation on your watch. Tap Pause navigation on watch to pause navigation on your watch, but continue navigation on your phone.Tap Preview to prompt the Google Maps app on your phone to display all upcoming steps. Check Volume and Sound Profile If you notice your Google Maps app isn’t giving voice directions as it typically should, you should check and confirm that your phone’s volume isn’t muted.During navigation, swipe up to see the next 2 upcoming navigation steps and your destination location.Swipe up until you see the Google Maps app.From the clock face, press the button to open a list of the apps installed on your watch.If auto-start isn’t turned on, open the Google Maps app on your Fitbit device. If auto-start is turned on for the mode of transportation you selected on your phone, the Google Maps app opens on your Fitbit device automatically.Note that the Fitbit app must be running in the background. For more detailed instructions on how to use the Google Maps app on your phone, see. Open the Google Maps app on your phone, search for the location you want to navigate to, choose your mode of transportation, select a route, and tap Start to begin navigation.
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